FAQ
Where the heck did the name Jen & Berries come from?
As a kid, my family went camping all over the New England area and one of our trips was to Vermont where we visited the Ben & Jerry's factory. They thought it would be fun to play off of my name. It stuck!
How fast will I get my nail polishes?
Check the home page for up to date info, especially during sales. Typically, my turnaround is 3-7 business days before shipping. If any part of your items are a pre-order, the product page will make this abundantly clear but your entire order will generally take 2-3 weeks before shipping.
How do I care for my nail polish?
- Keep it in a cool, dry place away from constant sunlight.
- If you notice any separation of pigments or after time, a good shake should put things in order.
- Over time, your polish may thicken. Should this happen, use a few drops of polish thinner (not acetone or alcohol, which can ruin your polish!)
- Allow your polish to come to room temperature before using if it arrives during cold or hot months.
- Keep it away from open flames and refrain from eating it.
Can I return my nail polish if I don't like it?
I do my best to ensure product listings and photos are as accurate as possible. Due to the nature of the products I make, general returns are not accepted; however, customer service is a high priority for me, so please contact me if you have any issues or concerns.
What if my nail polish arrives broken?
Please take a photo and contact me within 24 hours of delivery for review.
Can I stock Jen & Berries cuticle oil or nail polish?
If you're looking to purchase large quantities, please contact me for wholesale pricing.